At StrikingChristmas.com, we want you to be delighted with your purchase. If you are not completely satisfied, we are here to help with a straightforward returns and exchanges policy.

Returns & Exchanges
We accept returns and exchanges for most items within 30 days of delivery. To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as you received it.
  • In its original packaging.
  • Accompanied by your proof of purchase (order number).

Non-Returnable Items
The following items cannot be returned or exchanged:

  • Items marked as “Final Sale” or included in a “Final Sale” event.
  • Gift cards.
  • Digital downloads and personalized/holiday cards.

Return Process: How to Initiate a Return or Exchange

  1. To start a return or exchange, please visit our Returns Portal at strikingchristmas.com.
  2. You will need to provide your order number and the email address used to place the order.
  3. Once your return request is approved, you will receive detailed instructions on how and where to send your package.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).
  • We strongly recommend that you use a trackable shipping service and purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

  • After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
  • Please note that original shipping costs are non-refundable.

Exchanges

  • The fastest way to ensure you get the item you want is to return the original item for a refund and then place a new order.

Damaged or Defective Items
We take great care in packaging your orders. If your order arrives damaged or is defective, please contact us immediately at our Returns Portal: strikingchristmas.com. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

Missing Items
If your order is missing an item, please review your packing slip. Sometimes items from the same order may ship separately in multiple packages. If you are still missing an item, please contact us via our Returns Portal: strikingchristmas.com.

Gifts
Items marked as a gift when purchased will be refunded to the original purchaser upon return.

Need More Help?
For all other return or exchange inquiries, please initiate a request through our Returns Portal at strikingchristmas.com. Our team is ready to assist you.